IGX Solutions
Regulations / Data protection and privacy

Data protection and privacy

Data protection obligations are usually mapped to systems and data flows, but the accountability question underneath them is a process question: who decided this data would be collected, who can change that decision, and what happens when an AI system starts acting on it. IGX360 Insights connects the data map back to the process and the decision-maker behind it, so accountability survives contact with an audit.

10 problems for Data protection and privacy

We think we are compliant but cannot prove it

  • Continuous compliance
  • Control assurance
  • Audit readiness

Compliance gaps remain invisible until assurance activity begins. The underlying weakness is the absence of traceability from obligation through process, owner, system, control, execution and retained evidence.

Risks, controls, processes and obligations are disconnected

  • Risk-control traceability
  • Obligation mapping
  • Connected assurance

The organisation cannot see which processes create each risk, which controls operate within them or where coverage is absent. The underlying weakness is the absence of traceability from obligation through process, owner, system, control, execution and retained evidence.

EU AI Act duties cannot be operationalised

  • EU AI Act
  • AI governance
  • Regulatory operationalisation

The enterprise cannot consistently connect each AI system to its use, role, risk classification, human oversight, controls and evidence. The underlying weakness is the absence of traceability from obligation through process, owner, system, control, execution and retained evidence.

AI is entering service delivery faster than governance, commercial measures and accountability can adapt

  • AI governance in BPO
  • Commercial accountability
  • Agentic service delivery

Authority, human oversight, evidence, pricing, service measures and responsibility for agent decisions are not defined coherently. The underlying weakness is the absence of a governed end-to-end service model separating global standards from justified variation and linking accountability to business outcomes.