IGX Solutions Organisation & Process Improvement
Screen a use case Screen
Two tracks · Organisation · Process Assess · deep dive · implement
IGX: Intelligence gained and multiplied

Understand Your Business.
Choose the Right Improvement.

Better business outcomes start with understanding your business and how its processes actually work.

IGX360 connects both perspectives through initial assessments, deep dives and consultancy implementation, helping you identify what to improve and how best to deliver it. Start with the wider business picture or a specific business problem. Explore the best fit between human-led work, workflow orchestration, task automation and agentic AI. The best fit depends on nature, cost, feasibility and governance: a simpler solution with greater human involvement can deliver the better outcome.

Start the Organisation Readiness Assessment Start the Process Readiness Assessment

Evidence-based decisions. Vendor-neutral evidence. Human accountability. Business value and proportionate control.

Two tracks. Three stages. Six connected offerings.

One view of the organisation. One detailed view of the process.

The organisation track establishes direction, structure and governance. The process track investigates a named process and its proposed improvement, automation or agentic AI use case. Evidence flows between them, so readiness, business value and proportionate control determine the next step.

Your journey

Organisation

The organisation, department or team: the wider operating model.

Your journey

Process

A named process and its proposed improvement, automation or agentic AI use case.

01
Initial assessments

Establish readiness and priorities.

IGX360

Organisation Readiness Assessment

Does the organisation have the foundations to govern and sustain change?

Explore how ready the organisation is to adopt and sustain the proposed changes across thirteen domains. Identify the capabilities, capacity and governance needed for improvement, workflow orchestration, RPA or agentic AI, alongside the unknowns that need attending to.

The 13 readiness domains What you gain
  • Understand readiness: see strengths, gaps and unknowns affecting adoption.
  • Focus investment: prioritise the capabilities, capacity and governance that need attention most.
  • Plan with confidence: identify vital care programmes and what needs deeper investigation before committing resources.
Start the organisation assessment
IGX360

Process Readiness Assessment

What improvement approaches could suit this process?

Assess a defined process against purpose, ownership, information, technical feasibility, performance and control needs. Indicate readiness for improvement, workflow orchestration, RPA task automation or agentic AI, alongside opportunities to improve human-led work.

What you gain
  • Explore the fit: human-led improvement, workflow orchestration, RPA or hybrid/autonomous agentic AI.
  • Expose barriers early: identify readiness gaps and control conditions.
  • Choose the next step: strengthen foundations, investigate further or stop.
Start the process assessment
02
Deep dives

Validate the picture with evidence.

IGX360

Enterprise Process Architecture

How does work connect across the organisation?

Structure improvement opportunities in their organisational context, including shared dependencies, governance needs and the implications of changing how people and systems work together.

What you gain
  • A shared architecture that makes ownership, connections and improvement priorities clear, captured at three levels.
  • Essential (Minimum Viable Architecture): establish the core structure, purpose and accountability.
  • Decision-Enabling (Existing and Target Architecture): compare today’s operation with the extended future and inform change decisions.
  • Enrichment (Extended Intelligence): deepen through additional context, evidence and relationships.
Start the organisation deep dive
IGX360

Process Deep Dive

Which approach is justified in this business context?

Examine activities, decisions, exceptions, roles, data, systems and the practical knowledge behind how work happens, including workarounds and decision reasoning. Compare the benefits, total cost, feasibility and quality of the options. A weak business case or an unresolved control issue can point to a simpler solution with more human involvement, or a decision to defer or stop.

For qualifying agentic AI use cases, this includes a facilitated detailed assessment across eleven dimensions, weighted maturity, an evidence confidence index and an indicative autonomy ceiling.

What you gain
  • Knowledge capture: preserve practical know-how, exceptions and decision reasoning, validated with the people doing the work.
  • Test the case: compare benefits, total cost, feasibility and governance across suitable options.
  • Commit with clarity: an evidence-based recommendation to improve, simplify, retain, defer or stop, with a roadmap where justified.
Start the process deep dive
03
Consultancy implementation

Deliver and embed the agreed changes.

IGX360

Wider Business Context

Where should we focus attention across our processes?

Work with IGX360 to connect the architecture to objectives, responsibilities, governance and controls. Populate the agreed repository and establish ownership and review arrangements. Use the wider context to identify processes that may warrant assessment, deeper investigation or improvement.

What you gain
  • See what matters: identify processes needing attention through objectives, risks, ownership and performance context.
  • Direct effort: prioritise candidates for Process Readiness Assessment or Process Deep Dive.
  • Keep decisions grounded: maintain ownership, supporting evidence and review arrangements as the business changes.
Start the wider business context
IGX360

Thin Deep Slice

How do we deliver an improvement in a controlled, defined scope?

Work with IGX360 to activate the knowledge captured in Process Deep Dive through practical implementation. Embed the captured practices, controls and the chosen approach.

What you gain
  • Knowledge activation: embed captured knowledge into working practices, controls and the chosen implementation.
  • Demonstrate value: measure results against agreed objectives and the approach.
  • Build on the learning: reuse designs, roles, controls, templates and lessons, adapting and validating the Blueprint for each subsequent implementation.
Start Thin Deep Slice
The bridge from assessment to implementation

A readiness and improvement roadmap connects both tracks.

Findings become sequenced actions with named owners, dependencies, expected benefits and review points. The roadmap guides the justified next steps and can prioritise a practical, hand-led improvement well ahead of any investment in automation or agentic AI.

Organisation informs process.
Process informs organisation.

Organisational priorities guide which processes to investigate. Process findings expose wider issues in data, ownership, technology and governance. Address those shared foundations alongside the selected process so that local improvement supports the wider business.

See the readiness roadmap
From an initial view to a defensible decision

Why the deep dives are facilitated.

An initial assessment gives a useful starting point. A defensible implementation decision needs the people who own, perform, support and govern the work to test that picture together.

Bring the right perspectives together

Business teams, process owners, IT, risk and compliance often see different parts of the same operation and identify where confident answers still sit unclear.

  • Resolve conflicting assumptions and unclear ownership.
  • Use Process Deep Dive to capture exceptions, workarounds and tacit knowledge.
  • Connect process-level gaps with wider dependencies.

Turn findings into agreed action

The deep dives test whether the recommended benefit justifies the effort and cost, and whether governance requirements are met.

  • Compare viable options against the current way of working.
  • Agree expected benefits, costs, responsibilities and evidence.
  • Set decision dates and review whether the case still holds.
The process track: from knowledge gained to value multiplied

Intelligence gained. Value multiplied.

Process Deep Dive captures the knowledge behind how a process really works. Thin Deep Slice activates that knowledge and creates a Blueprint for further implementations. Wider Business Context helps identify where this focused work should target.

Process Deep Dive: knowledge capture

Make tacit know-how explicit: why an activity happens, how decisions are made, which exceptions matter and where people rely on experience. Bring this together with documented processes and system evidence.

  • Validate the captured knowledge with the people who own and perform the work, recording its source, context and gaps so it can be trusted and performed.

Thin Deep Slice: knowledge activation

Put validated process knowledge to work in operating practices, controls and supporting solutions. Help people work consistently in day-to-day work, decisions and onboarding.

  • Whether workflow, RPA or agentic AI is justified, embed the knowledge into its design, controls and oversight. Multiply the value through a Blueprint that carries proven approaches and lessons into subsequent implementations.
Go deeper

The evidence behind both tracks.

How IGX360 gets from repository to intelligence

Read the method

What process intelligence is, and why it precedes AI

Read the definition

Find the brief written for your role

Find your persona
Choose your starting point

Start with the decision you need to make.

Use the Organisation Readiness Assessment when you need the wider picture. Use the Process Readiness Assessment when you want to investigate a specific process, whether or not you have a technology solution in mind. Where relevant evidence already exists, discuss the appropriate entry point with IGX.

Start the Organisation Readiness Assessment Start the Process Readiness Assessment

Discuss your readiness and implementation priorities with IGX