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Understand your business.
Choose the right improvement.

Two free readiness assessments show where you stand and what to do first, in 20 to 30 minutes. Deep dives and consultancy take the answer from there.

Explore the Organisation Readiness Assessment Explore the Process Readiness Assessment

Not sure which? Start with the organisation if your question is about the wider operating model. Start with a process if you already have one in mind.

Start with the end in mind

Start with the wider organisational picture or a specific process. Explore the right balance of people, workflow orchestration, task automation and Agentic AI in your business context. The best fit depends on value, cost, feasibility and governance; a simpler solution with greater human involvement may deliver the better outcome.

Two tracks · Four assessments · Two implementation services

One view of the organisation. One detailed view of the process.

The Organisation track establishes direction, structure and governance. The Process track investigates an improvement opportunity and, where justified, takes it into design and implementation. Evidence flows between them; readiness, business value and acceptable risk determine the next step.

Your journey

Organisation

The organisation, department or team, and the wider operating model.

Your journey

Process

A named process and its proposed improvement, automation or Agentic AI use case.

01
Initial assessments

Establish readiness and priorities.

IGX360

Organisation Readiness Assessment

Does the organisation have the foundations to govern and sustain change?

38 questions (6 conditional) · About 30 minutes · Free

Find out how ready your organisation, division, department or team is to adopt and sustain change, and where the gaps and unknowns are. Bring different perspectives together for an initial view of what can progress and what needs support.

What you gain

Confidence in where your organisation is ready to adopt change, and where support is needed across the 8 domains.

  • Understand readiness: see strengths, gaps and unknowns affecting adoption.
  • Focus investment: prioritise the capabilities, capacity and governance that need attention.
  • Plan with confidence: identify what can progress and what needs deeper investigation before committing resources.
About the free Organisation Readiness Assessment Start the Organisation Readiness Assessment
IGX360

Process Readiness Assessment

What improvement approaches could suit this process?

28 questions · About 20 minutes · Free

Test a named process against its purpose, information, ownership, performance and control needs. See which improvement approaches merit investigation, and what evidence you need before you commit.

What you gain

A clearer view of which improvement approaches merit investigation, helping you focus effort before committing to a solution.

  • Explore the fit: human-led improvement, workflow orchestration, RPA or hybrid/autonomous Agentic AI.
  • Expose barriers early: identify readiness gaps, dependencies and control concerns.
  • Choose the next step: strengthen foundations, investigate further or stop. A deep dive tests the business case.
About the free Process Readiness Assessment Start the Process Readiness Assessment
02
Deep Dive assessments

Test the picture with evidence. Complete it online, or ask IGX to facilitate it with the people who own the work.

IGX360

Organisation Deep Dive Assessment

What does the evidence tell us about our ability to deliver change?

92 questions (29 conditional) · About 70 minutes

Test the evidence behind your readiness findings with leadership, operational teams and specialist functions. Reconcile different views, then agree the priorities and conditions for a credible roadmap.

What you gain

Intelligence gained through a shared, evidence-based view of the organisation’s ability to adopt and sustain change.

  • Test confidence: resolve unsupported assumptions, unknowns and conflicting views.
  • Focus action: identify the shared capabilities, ownership and governance needing attention.
  • Agree priorities: build a Readiness Roadmap and define justified implementation scope.
Explore the Organisation Deep Dive Assessment Open the Organisation Deep Dive Assessment
IGX360

Process Deep Dive Assessment

Which approach is justified in this business context?

76 questions (28 conditional) · About 55 minutes

Capture how the work is done, including exceptions, workarounds and the reasons behind decisions. Compare the options on benefits, cost, feasibility and governance, and see whether the evidence supports change, a simpler approach or no change.

What you gain

Intelligence gained from how work really happens, with a defensible recommendation on which changes are worth pursuing.

  • Knowledge capture: preserve practical know-how, exceptions and decision rationale, validated with the people doing the work.
  • Test the case: compare benefits, total costs, feasibility and governance across suitable options.
  • Commit with clarity: an evidence-based recommendation to improve, simplify, retain, defer or stop, with a roadmap where justified.
Explore the Process Deep Dive Assessment Open the Process Deep Dive Assessment
03
Consultancy implementation

Deliver and embed the agreed changes.

IGX

Enterprise Process Architecture

Using the Organisation Deep Dive Assessment and Wider Business Context Method.

Where should we focus attention across our processes?

Connect your process architecture to objectives, ownership and governance, and keep it current as the organisation changes. Use that wider context to choose where process attention matters most.

What you gain

Connected business intelligence for consistent and better informed decisions about where to focus process attention.

  • See what matters: identify processes needing attention through objectives, risks, dependencies and performance context.
  • Direct effort: prioritise candidates for Process Readiness Assessment or Process Deep Dive.
  • Capture proportionately: record what you need to decide now, and add detail as decisions call for it.
IGX

Process Transformation

Using the Process Deep Dive Assessment and Thin Deep Slice Method.

How do we deliver an improvement in a controlled, defined scope?

Take the selected process into design and implementation, combining clearer human-led working with workflow, integration, RPA or AI where the business case supports it. Keep a reusable Blueprint so the next process starts further ahead.

What you gain

An implemented improvement, with intelligence multiplied through practical use and a reusable Blueprint for further implementations.

  • Knowledge Activation: embed captured know-how into working practices, controls and the chosen solution.
  • Demonstrate value: measure results against the agreed objectives and refine the approach.
  • Build on the learning: reuse designs, roles, controls, templates and lessons, adapting and validating the Blueprint for each subsequent process.
The bridge from assessment to implementation

A readiness and improvement roadmap connects both tracks.

Findings become sequenced actions with named owners, dependencies, expected benefits, completion evidence and review points. The roadmap guides justified IGX Enterprise Process Architecture and IGX Process Transformation engagements, and is updated as gaps close, costs change or benefits are tested. It can prioritise practical human-led improvements before any investment in automation or Agentic AI.

Organisation informs process.
Process informs organisation.

Organisational priorities guide which processes to investigate. Process findings expose wider issues in data, ownership, technology and governance. Address those shared foundations alongside the selected process so that local improvement supports the wider business.

See the readiness roadmap
From an initial view to a defensible decision

Why the deep dives are facilitated.

An initial assessment gives a useful starting point. A reliable implementation decision needs the people who own, perform, support and govern the work to test that picture together.

Bring the right perspectives together

Business teams, process owners, IT, risk and governance often see different parts of the same operation. IGX facilitation reconciles those views and identifies where a confident answer still lacks evidence.

  • Resolve conflicting assumptions and unclear ownership.
  • Use the Process Deep Dive Assessment to capture exceptions, workarounds and tacit knowledge.
  • Connect process-level gaps with wider dependencies.

Turn findings into agreed action

The deep dives test whether the expected benefit justifies the cost, effort and governance requirements. They may recommend a different approach, greater human involvement, further investigation or no implementation. Consultancy delivery follows an agreed, justified scope.

  • Compare viable options against the current way of working.
  • Agree expected benefits, costs, responsibilities and evidence.
  • Set decision gates and review whether the case still holds.
The process track · from knowledge to practical value

Intelligence gained. Value multiplied.

Process Deep Dive Assessment captures the knowledge behind how a process really works. IGX Process Transformation, using the Thin Deep Slice Method, activates that knowledge in practice and creates a Blueprint for further implementations. The Wider Business Context Method helps identify where this focused work may matter most.

Process Deep Dive Assessment: Knowledge capture

Make tacit know-how explicit: why an activity happens, how decisions are made, which exceptions matter and where people rely on experience. Bring this together with documented procedures and system evidence.

Validate the captured knowledge with the people who own and perform the work, recording its source, context and gaps so it can be trusted and maintained.

IGX Process Transformation: Knowledge Activation

Put validated process knowledge to work in operating practices, responsibilities, controls and supporting solutions. Help people apply it consistently in day-to-day work, decisions and onboarding.

Where workflow, RPA or Agentic AI is justified, embed the relevant knowledge into its design and oversight. Multiply the value through a Blueprint that carries proven approaches and lessons into further implementations.

Go deeper

The evidence behind both tracks.

How IGX360 gets from repository to intelligence

Read the method

What process intelligence is, and why it precedes AI

Read the definition

Find the brief written for your role

Find your persona
Questions

Practical questions.

Should I start with the Organisation track or the Process track?

Start with the question you actually have. Use the Organisation Readiness Assessment when the wider operating model needs aligning before specific process work. Use the Process Readiness Assessment when you already have a named process and a proposed improvement, automation or Agentic AI use case to test.

Does a Process Deep Dive always lead to Agentic AI?

No. A Process Deep Dive tests the case for changing a process at all. Human-led improvement, workflow orchestration and RPA are frequently the justified outcome. Agentic AI is examined in detail only where the use case qualifies and the business case supports it. A recommendation to retain, simplify, defer or stop remains a valid result.

What is the difference between the Readiness assessments and the Deep Dives?

The two Readiness assessments are free self-assessments that give an initial view and show where deeper work is needed. The two Deep Dives test the evidence with the people who own it, with clear conditions for each decision. Complete them online yourself, or have IGX facilitate them with your teams. Deep Dives are available independently or embedded in consultancy, without duplicate charging.

Choose your starting point

Start with the decision you need to make.

Use the Organisation Readiness Assessment when you need the wider picture. Use the Process Readiness Assessment when you want to improve a specific process, whether or not you have a technology solution in mind. Where relevant evidence already exists, discuss the appropriate entry point with IGX.

Explore the Organisation Readiness Assessment Explore the Process Readiness Assessment

Discuss your readiness and implementation priorities with IGX