Assessment Terms | IGX Solutions

1. Introduction and acceptance

These Assessment Terms apply to anyone who completes an IGX360 assessment: the Organisation Readiness Assessment, the Organisation Deep Dive Assessment, the Process Readiness Assessment or the Process Deep Dive Assessment (each an "assessment"). You must accept the current version of these terms before an assessment result is generated. We record the version you accepted, together with the date, time, your email address and your organisation. If these terms are updated, you will be asked to accept the current version before your next assessment.

2. What this assessment is (and is not)

Each assessment provides indicative guidance based solely on the information you supply. It does not constitute an independently validated assessment, certification, assurance, legal advice, or confirmation that an organisation, process or technology is ready for deployment. Your report explains the apparent strengths, constraints and information gaps identified from your responses. Greater confidence in the result may require input from other stakeholders, supporting evidence, and facilitated review by IGX Solutions.

3. Intellectual property ownership

The assessment questions, structure, guidance, scoring methodology, gate and routing logic, report templates and explanatory materials are proprietary to IGX Solutions Ltd. Nothing in an assessment or its results transfers any intellectual property to you beyond the licence described in section 4.

4. Licence granted to you

The assessment and the resulting report are licensed for your organisation's internal use only. You may circulate a completed report internally to relevant employees, officers and professional advisers, provided this licence and all limitations remain intact. This licence does not extend to redistributing the assessment questionnaire or methodology itself, publishing the report, or incorporating it into another product or service.

5. Prohibited uses

You must not copy, adapt, reverse-engineer, redistribute or commercially exploit the assessment questions, structure, guidance or scoring methodology. You must not use the assessment, its questions, or its outputs to create, train, test, evaluate or benchmark another assessment or AI system, without IGX Solutions Ltd's prior written permission.

6. Trade marks

IGX360® and associated product and methodology names are trade marks of IGX Solutions Ltd. No right to use IGX Solutions Ltd's names, trade marks or branding is granted, except to identify that a report was produced using the IGX360 methodology.

7. Customer Content

As between the parties, the Customer retains ownership of the responses, documents, evidence and other information submitted by or on behalf of the Customer through the assessment service ("Customer Content").

The Customer grants IGX Solutions Ltd a non-exclusive, limited licence to host, copy, process, analyse and display Customer Content solely to:

(a) provide, operate, maintain and secure the assessment service;
(b) calculate and present assessment results;
(c) generate, store and make available assessment reports;
(d) provide support and resolve service issues;
(e) deliver facilitated, validation or consultancy services requested by the Customer; and
(f) comply with applicable legal obligations; and
(g) receive and review the responses, evidence notes and reports that are emailed to authorised IGX Solutions personnel when an assessment is completed, updated or downloaded, and respond to you about them.

Evidence notes are optional. They should say where supporting evidence is held and who owns it, not reproduce the evidence. Do not enter personal data, security credentials, budgets, costs, supplier terms or other restricted information in an answer or note.

This licence continues only for as long as reasonably necessary to provide the service and meet the retention obligations set out in these terms.

The Customer is responsible for ensuring that it has the necessary authority and lawful basis to submit Customer Content, including any personal data or confidential information relating to another person or organisation.

8. IGX access

Access to Customer Content and Assessment Outputs is restricted to authorised IGX Solutions personnel and approved service providers who require access for the permitted purposes set out in these terms.

IGX Solutions will apply appropriate access controls and confidentiality obligations and will not use Customer Content to provide services to another customer, disclose it to another customer, or make it publicly available.

IGX Solutions may access an assessment to provide facilitation, interpretation or validation only where this forms part of the service requested by the Customer or is otherwise authorised by the Customer.

9. Retention and deletion

Customer Content and Assessment Outputs will remain available through the Customer's account for 30 days from the date the assessment is submitted, unless another period is agreed in writing.

If you choose to save an unfinished assessment, your answers so far and your email address are stored for up to 30 days from when you first save, so that you can return by an emailed link. They are deleted when you submit the assessment or when that period ends. While you work, your answers are also saved in your browser on this device, and that copy stays on your device.

IGX Solutions will notify the registered account contact before the scheduled expiry date where reasonably practicable. The Customer is responsible for downloading any report or other export it wishes to retain.

When you complete or update an assessment, or download a report, a copy of the responses, any evidence notes and the report is emailed to authorised IGX Solutions personnel. Those email copies are held in IGX Solutions' business email systems. They are not removed when the 30-day access period ends, and are kept only for as long as reasonably necessary for the permitted purposes in section 7, in line with the retention approach in our Privacy Policy.

Following expiry of the access period:

(a) online access to the assessment will end;
(b) Customer Content and Assessment Outputs will be deleted from the live service (but not from the email copies described above) within 30 days or anonymised so that neither the Customer nor an individual can reasonably be identified; and
(c) residual backup copies will be protected from ordinary use and deleted in accordance with IGX Solutions' normal backup-retention cycle, currently a rolling 30-day point-in-time recovery window.

IGX Solutions may retain limited information for longer where reasonably necessary to comply with law, maintain security and audit records, establish or defend legal rights, administer billing, or record the Customer's instructions and acceptance of these terms. Any information retained for these purposes will not be used for unrelated purposes.

10. Customer access, editing and downloads

During the 30-day access period, authorised Customer users may access the assessment responses and generated reports through their accounts, subject to the access permissions established by the Customer.

The Customer is responsible for:

(a) deciding which users may view or amend an assessment;
(b) maintaining accurate user and administrator permissions;
(c) protecting account credentials; and
(d) promptly removing access from users who no longer require it.

Editing. The report email sent to the person who completed the assessment contains a private edit link. Anyone holding that link can change the responses until the access period ends, and the result and report then update. Editing does not extend the access period. Do not forward the edit link. The shareable result link lets people view the result only and cannot be used to change it.

Downloads. You can download a copy of the report once you have accepted a notice that the downloaded report is shared with IGX Solutions for review. Each accepted download is recorded and a copy of the report is sent to IGX Solutions. By downloading, you confirm that you are authorised to share the report with IGX Solutions.

Where responses are amended, the assessment result and report may change. IGX Solutions may retain version and audit information during the access period to preserve the integrity and traceability of the assessment.

11. Product improvement and benchmarking

The access described above does not automatically permit IGX Solutions to use identifiable Customer Content to:

train AI models;
improve scoring using customer-specific information;
create benchmarks;
develop case studies;
demonstrate results to prospects;
conduct unrelated product research; or
contact additional people named in the responses.

12. Aggregated and anonymised information

IGX Solutions may create and use statistical information derived from use of the assessment service only where that information has been anonymised so that it does not identify, and cannot reasonably be used to identify, the Customer, any individual, or the Customer's confidential business information.

IGX Solutions will not publish or disclose Customer-identifiable assessment information, use it in a case study, or use Customer Content to train an AI model without the Customer's prior written agreement.

13. Data protection and privacy

How we collect, use and protect the personal data you provide when completing an assessment is set out in our Privacy Policy, which forms part of these terms.

14. No warranty and limitation of liability

Each assessment result is provided "as is", based on the information you supplied, and is not independently verified by IGX Solutions Ltd unless expressly stated. To the fullest extent permitted by law, IGX Solutions Ltd gives no warranty as to the accuracy, completeness or fitness for a particular purpose of any assessment result, and accepts no liability for decisions made in reliance on an indicative self-assessment.

15. Future assessment variants

IGX Solutions Ltd may in future introduce facilitated or evidence-validated assessment variants, which will carry their own, more precise status statements. No assessment available today should be described or relied upon as "IGX certified," "IGX approved," or confirmation that a system is safe for deployment.

16. Changes to these terms

We may update these Assessment Terms from time to time. The version in effect when you complete an assessment is the version recorded against your result. Continuing to use a later assessment requires accepting the then-current version.

17. Governing law and contact

These Assessment Terms are governed by the law of England and Wales. If you have any questions, please contact:

IGX Solutions Ltd
186b Lower Blandford Road
Broadstone, Dorset, BH18 8DP
United Kingdom
Email: dataprotection@igxsolutions.co.uk
Phone: +44 7792 481702