See how IGX helps in your industry.
Every group below gathers the situations IGX helps with, shaped by the regulation, risk and operating context specific to it.
Industries
Financial services
Financial services firms already hold substantial process documentation and process tooling. What adds most value is the connective layer: knowing quickly who owns a process, what a change to it would affect, and that the resilience and DORA evidence a regulator asks for reflects how the business is documented today. IGX360 Insights supplies that layer on top of the platforms already in place.
11 problemsPharmaceuticals and biotechnology
In a GxP environment, aligning what a procedure says with the records of what happens on the line is central to compliance. IGX360 Insights gives pharmaceutical and biotechnology organisations one trusted, evidenced view of their processes, so quality and regulatory teams work from the same evidence an inspector will ask to see.
10 problemsMedical devices
FDA QMSR's incorporation of ISO 13485 changes the inspection context: a device manufacturer shows that its documented quality system matches its operations. When process knowledge is held in one shared source across design, manufacturing and quality functions, answering becomes a query and not a project. IGX360 Insights builds that shared source.
10 problemsTelecommunications
UK telecoms operators carry security duties under the Telecommunications (Security) Act, and where an operator also has EU operations in scope, NIS2 can add separate resilience obligations for the same estate. Both are easiest to meet when a duty can be traced to the operational processes that fulfil it. IGX360 Insights makes that trace possible, connecting network security and resilience duties to those processes.
9 problemsEnergy and utilities
Energy and utilities operators run under critical national infrastructure obligations, where the dependency chain behind each service matters. IGX360 Insights maps where operational disruption would spread, connecting safety-management and cyber-resilience duties to the dependency chain behind them, not only a static risk register.
9 problemsAviation and aerospace
A safety management system protects what it can see. Keeping the documented procedure and everyday practice aligned means any divergence is caught by the organisation first. IGX360 Insights keeps that alignment visible and current.
10 problemsCritical digital infrastructure
NIS2's essential and important entity obligations assume the organisation already knows which processes a given system supports. IGX360 Insights keeps that dependency map current, so critical digital infrastructure operators can meet a regulator's timeline with confidence.
8 problemsPublic sector and healthcare
Where public sector and healthcare work is managed through email, spreadsheets and chasing, an enterprise process foundation gives workflow and AI something solid to build on. IGX360 Insights starts from what exists and establishes a single, governed view of how services operate before automation or AI is layered on.
12 problemsHigh-integrity manufacturing
In high-integrity manufacturing, keeping documented processes and practice aligned is a safety and risk discipline. IGX360 Insights keeps the documented process and the evidence of practice side by side, so risk exposure is mapped continuously.
11 problemsConstruction, property and development
Construction, property and development organisations typically hold process knowledge across separate departments and systems. Bringing the documented management system and the delivery process together gives an evidence-based basis for deciding what to improve first. IGX360 Insights connects the management system to the processes that deliver it and shows how the parts of the business fit together.
9 problemsOperating Models
Shared Services and GBS
Shared services and GBS organisations run the same process in every business unit, region or client they serve, and meeting an SLA is a starting point for understanding outcomes. IGX360 Insights gives shared services leaders a standardised, evidenced view of process performance across the whole estate, so improvement and automation decisions rest on evidence.
16 problemsBPO and managed services
In BPO and managed services, process knowledge, controls and accountability are the assets to protect through a transition or re-contracting, as AI enters service delivery alongside governance and commercial measures. IGX360 Insights preserves that process knowledge independently of any one provider, so ownership and accountability carry through a transition.
17 problemsOrganisation Types
SMEs
Enterprise process management tooling is usually built and priced for a large BPM team. IGX360 Insights gives smaller organisations an affordable, scalable foundation for understanding and improving how work is done, without the overhead a bigger platform assumes.
11 problemsConsultancies
A consultancy's process improvement IP is most valuable when it lives in a reusable operating model. IGX360 Insights gives consultancies a platform to encode a methodology once and deploy it repeatedly, so delivery is repeatable from client to client.
12 problems