Find the problems attributed to your industry.
Every industry below pulls its own subset of the problems IGX360 Insights solves, shaped by the regulation, risk and operating pressure specific to it.
Financial services
Financial services firms are rarely short of process documentation or of BPM investment. What is missing is the connective layer: knowing quickly who owns a process, what a change to it would affect, and whether the resilience and DORA evidence a regulator asks for actually reflects how the business runs today. IGX360 Insights supplies that layer on top of the platforms already in place, rather than asking firms to start again.
11 problemsPharmaceuticals and biotechnology
In a GxP environment, the gap between what a procedure says and what actually happens on the line is not a documentation problem, it is a compliance risk. IGX360 Insights gives pharmaceutical and biotechnology organisations a single, trusted view of how processes really run, so quality and regulatory teams are working from the same evidence an inspector will eventually ask to see.
10 problemsMedical devices
FDA QMSR's alignment with ISO 13485 raises the bar on proving that a device manufacturer's documented quality system matches operational reality. Most manufacturers cannot answer that question quickly, because process knowledge sits fragmented across design, manufacturing and quality functions that do not share a common source of truth. IGX360 Insights builds that shared source, so the answer is a query, not a project.
10 problemsTelecommunications
Telecoms operators carry security duties under the UK Telecommunications (Security) Act and resilience expectations under NIS2, both of which assume the operator can trace an obligation through to the operational processes that fulfil it. IGX360 Insights makes that trace possible, connecting network security and resilience duties to the processes and owners actually responsible for them.
9 problemsEnergy and utilities
Energy and utilities operators run under critical national infrastructure obligations where a single failure can cascade through operations most of the organisation cannot fully see. IGX360 Insights maps where operational failure would actually spread, connecting safety-management and cyber-resilience duties to the real dependency chain behind them, not a static risk register.
9 problemsAviation and aerospace
A safety management system only protects what it can see, and in most aviation and aerospace organisations, the documented procedure and the practice on the ground have already started to diverge somewhere. IGX360 Insights keeps that alignment visible and current, so the divergence is caught by the organisation, not by an audit or an occurrence.
10 problemsCritical digital infrastructure
NIS2's essential and important entity obligations assume the organisation already knows which processes a given system supports, not that it works this out once an incident has started. IGX360 Insights keeps that dependency map current, so critical digital infrastructure operators can meet a regulator's timeline instead of racing it.
8 problemsPublic sector and healthcare
A great deal of public sector and healthcare work is still managed through email, spreadsheets and chasing, with no enterprise process foundation underneath it to build workflow or AI on top of. IGX360 Insights starts from that reality, establishing a single, governed view of how services actually operate before automation or AI is layered on, rather than after.
12 problemsHigh-integrity manufacturing
In high-integrity manufacturing, the cost of a documented process quietly drifting from actual practice is not paperwork, it is risk exposure that nobody can see until something fails. IGX360 Insights keeps the documented and the actual process reconciled, so risk exposure is mapped continuously, not discovered after the fact.
11 problemsShared Services and GBS
Shared services and GBS organisations run the same process differently in every business unit, region or client they serve, and meeting an SLA does not mean anyone can explain why an outcome was poor. IGX360 Insights gives shared services leaders a standardised, evidenced view of process performance across the whole estate, so improvement and automation decisions are based on what is actually happening, not on what each site reports.
16 problemsBPO and managed services
In BPO and managed services, process knowledge, controls and accountability are the things most likely to get lost during a transition or a re-contracting, and AI is entering service delivery faster than the governance and commercial measures around it can adapt. IGX360 Insights preserves that process knowledge independently of any one provider, so ownership and accountability survive a transition instead of being rebuilt from scratch.
17 problemsSMEs
Most enterprise process management tooling is built and priced for a large BPM team an SME does not have and does not need. IGX360 Insights gives smaller organisations an affordable, scalable foundation for understanding and improving how work actually happens, without the overhead a bigger platform assumes.
11 problemsConsultancies
Too much of a consultancy's process improvement IP lives in individual consultants' heads rather than in a reusable operating model, which makes delivery hard to scale and hard to repeat consistently from client to client. IGX360 Insights gives consultancies a platform to encode that methodology once and deploy it repeatedly, turning delivery IP into a reusable asset instead of a person-dependent one.
12 problemsConstruction, property and development
Construction, property and development organisations typically run process knowledge across separate departments and systems that were never designed to connect, so the documented management system and how work actually gets delivered on site drift apart. IGX360 Insights reconciles that management system with operational reality and traces how the parts of the business fit together, giving an evidence-based basis for deciding what to improve first.
9 problems