Automate the steps worth automating, with a person accountable for the rest.
Routine steps run on their own, decisions go to a named owner, and you can see where every case stands. It works because discovery, design and mining have shown which steps belong where.
The approved process, running every day, with the right person on every decision.
An approval waits in someone's inbox, and nobody can say whose turn it is. Workflow puts the approved design to work so each step has an owner and each case has a visible place in the process.
Work reaches the right person
Tasks route to a named owner by the rules in the model, not to a shared queue, so nothing waits for someone to notice it.
Deadlines that act
SLA alerts tell the owner, and the next level, when a step is running late, so delays are handled while they can still be fixed.
Routine steps handled for you
Repeatable steps with no judgement call run automatically. Your people spend their time on the decisions that need them.
Visibility of every case
See where each case stands and which step is holding it, without chasing people for an update.
A record you can show
Every instance produces a report of the work completed and who completed it, so audit questions have an answer on file.
Work keeps moving when people are away
When an owner is out, their tasks pass to a named cover, so a holiday or a sick day does not stall a case.
Bring in people outside your team
Suppliers, customers and colleagues in other departments can take their part in a case without needing a full account.
Bottlenecks found while they are small
See which steps hold work up, and fix them before a queue becomes a complaint.
Add to what you already use
Workflow connects to the systems your teams already work in, so you add automation without a wholesale switch.
The service, and the product it's delivered through.
This service is delivered through iGrafx Workflow, provisioned and supported by IGX Solutions as an authorised iGrafx partner since 2009.
The design being automated is built in iGrafx Process360 Live by IGX practitioners certified in Process Design, so the model that governs the automation, and the automation itself, come from the same certified hands.
See iGrafx WorkflowFrequently asked questions
What should be automated first?
Start with the steps that are repeatable and need no judgement call. Discovery, design and mining show which those are, so you speed up a process you have already proven.
Does automation remove people from the process entirely?
No. Steps that need a judgement call route to a named owner, so accountability stays with a person and the system carries the routine work.
Do we need to replace the systems we already use?
Not necessarily. Workflow runs from the process model and can connect to the systems you already use, so you add automation without a wholesale switch.
Can we show who did what, and when?
Yes. Every instance produces a report evidencing the work completed, so the record is there when an auditor or a manager asks for it.
Is this a separate product from iGrafx Workflow?
No. This service is delivered through iGrafx Workflow, provisioned and supported by IGX Solutions as an authorised iGrafx partner since 2009.