Put an enterprise process foundation under your automation
In your words: “We have automated individual workflows without understanding the end-to-end processes they belong to”
- Enterprise process foundation
- End-to-end process context
- Workflow governance
Departments have implemented workflow, RPA and low-code automations to solve local needs. This becomes most visible when work crosses teams, approvals and systems while execution is coordinated outside the approved process model.
A common process architecture, ownership model, dependency view and control framework lets each automation fit the enterprise picture.
The automation estate is visible and rationalised, maintenance costs fall and enterprise change gets easier.
A governed process foundation makes the automation estate visible, rationalised and aligned to enterprise intent. In practical terms, the organisation can automate priority work now while retaining governance, evidence and a deliberate path toward greater autonomy.
- Less automation sprawl and duplication; clearer ownership, dependencies, controls and rationalisation opportunities
- Visible work status and accountability
- Reduced manual coordination and rework
- Governed reuse of workflows and controls
- A safer path from automation to agents
- How many automation tools and workflows exist across the organisation?
- Which automations have no named process owner?
- Can you identify duplicated logic and shared dependencies?
- Which hand-off or approval creates the greatest avoidable waiting time?
- What runtime evidence would demonstrate that the approved process is actually being followed?
Deloitte’s automation research describes the governance, standardisation and scaling challenges involved in moving beyond isolated automation.
Deloitte: Global Intelligent Automation Survey
ISO explains that managed processes and their interactions support consistent results, performance evaluation and continual improvement through the process approach and PDCA cycle.
ISO: The process approach in ISO 9001