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Example report

Process Readiness Assessment

A fictional sample, generated by the same scoring and report as a real result. The organisation, scope and answers are invented for illustration.

Confidence Limited confidence 59/100
Process Readiness Assessment

Process Readiness: Customer complaints handling (example)

The conclusion depends substantially on incomplete or weakly supported information. Do not select a target mode without further work.

The score reflects the declared maturity of each position and the basis on which the answer is given. It is not a certification, a valuation, an implementation approval or a guarantee of suitability, and it is not a measure of process quality or organisational maturity.

Confidence profile

Scored questions
28 of 28
Completion
100%
Unknown
2
Disputed
2
Not applicable
0
Gates
None apply
Assessment type
Self-assessment
Scope assessed
Process: Customer complaints handling (example)
Assessment date
2026-10-01
1234567
1. Purpose and boundary81/100
4 scored
2. Process understanding65/100
4 scored
3. Current fitness38/100
4 scored, 1 unknown, 1 disputed
4. Demand, variation and judgement63/100
4 scored
5. Operating-mode options64/100
4 scored
6. Information, control and resilience58/100
4 scored, 1 disputed
7. Ownership, justification and next step43/100
4 scored, 1 unknown

Gates and conditions

No gates apply to this assessment.

Operating-fit direction

This result shows how confident you can be in your understanding of the process. It does not select an operating mode and does not assume more automation or Agentic AI is the answer. A Process Deep Dive tests the position and the operating options.

Information that would improve confidence

Unknown 2 items

Information is currently unknown. Identify an accountable source and clarify the position.

Current fitness
  • P3.4 Change rationale0%

    Retaining the present mode can be the correct decision.

    Expected basis: Sponsor or owner confirmation

Ownership, justification and next step
  • P7.2 Internal justification status0%

    The assessment tests confidence in governance, not confidential financial values.

    Expected basis: Status and owner confirmation

Disagreement 2 items

Relevant participants disagree. Reconcile the different views before relying on this conclusion.

Current fitness
  • P3.2 What works13%

    Improvement should preserve what creates value and trust.

    Expected basis: Participant and owner confirmation

Information, control and resilience
  • P6.4 Continuity13%

    Operating fit includes resilience, not only normal performance.

    Expected basis: Continuity confirmation

Limited confidence 2 items

Confidence is limited. Establish the position, owner and supporting internal basis.

Demand, variation and judgement
  • P4.2 Predictability13%

    Stable work is more amenable to deterministic coordination or automation.

    Expected basis: Participant confirmation

Ownership, justification and next step
  • P7.4 Evidence and next action13%

    Specific gaps turn an indicative assessment into a productive route forward.

    Expected basis: Assessment responses

Moderate confidence 10 items

Confidence is moderate. Clarify gaps and obtain accountable-owner confirmation.

Process understanding
  • P2.2 Actual operation43%

    Operating-fit decisions must reflect how work really happens.

    Expected basis: Front-line confirmation or process evidence

  • P2.1 Definition status53%

    Definition confidence must not be confused with automation.

    Expected basis: Repository or owner confirmation

  • P2.4 Dependencies64%

    A local improvement can transfer risk or failure elsewhere.

    Expected basis: Dependency record or stakeholder confirmation

Operating-mode options
  • P5.4 Hybrid potential43%

    Hybrid design is often more appropriate than one mode end to end.

    Expected basis: Assessment discussion

  • P5.3 Alternative comparison53%

    A fair comparison supports a defensible fit decision.

    Expected basis: Owner confirmation

Current fitness
  • P3.1 Performance position53%

    A reason to change must be grounded in current performance.

    Expected basis: Measures or accountable-owner confirmation

Information, control and resilience
  • P6.3 Detection and recovery53%

    A technically feasible approach may still be operationally unacceptable.

    Expected basis: Control-owner confirmation

  • P6.2 Consequence64%

    Consequences determine the required controls and scrutiny.

    Expected basis: Risk or owner confirmation

Purpose and boundary
  • P1.1 Defined purpose64%

    The purpose is the reference point for judging fitness.

    Expected basis: Process-owner confirmation

Demand, variation and judgement
  • P4.3 Judgement64%

    Judgement requirements influence where people or AI should contribute.

    Expected basis: Decision inventory or expert confirmation

Prioritised actions

Owner for every action: To be confirmed.

  1. High Confidence improvement. Identify an accountable source and establish the position:
    • Change rationale P3.4
    • Internal justification status P7.2
  2. High Capability improvement. Reconcile the differing views:
    • What works P3.2
    • Continuity P6.4
  3. High Capability improvement. Establish or strengthen:
    • Predictability P4.2
    • Evidence and next action P7.4
  4. Medium Capability improvement. Establish or strengthen:
    • Actual operation P2.2
    • Hybrid potential P5.4
  5. Medium Confidence improvement. Obtain accountable-owner confirmation of:
    • Definition status P2.1
    • Performance position P3.1
    • Alternative comparison P5.3
    • Detection and recovery P6.3

Assumptions and limitations

This result rests on the answers and the basis you declared. IGX has not independently validated them, and no confidential evidence was requested or reviewed. A self-assessment may be compared with another only where the scope, the respondent basis and the completion rate are alike.

Recommended engagement

Use a Process Deep Dive where consequences are material, views conflict or confidence is limited. Resolve the unknowns and disagreements first.

Get your own result

It takes a few minutes. Your result appears on screen when you finish, and a private link to it is emailed to you.

Start the assessment