Articles
Market signals, process intelligence, and AI governance perspectives, written for the people accountable for transformation, risk, and operational performance.
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Why AI Pilots Stall: It Isn't the Model
Forrester says agentic AI is stuck in pilots. It isn't the model, it's the undocumented process underneath it, and how to fix it.
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EU AI Act Evidence Needs Process Articulation
The EU AI Act demands demonstrable, auditable evidence of AI control. Here is why process articulation is how you provide it, and satisfy high-risk obligations.
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Process Intelligence Is Now the AI Prerequisite
Forrester's Q3 2025 Wave formally tied process intelligence to AI readiness and named iGrafx, the platform IGX360 is built on, a Leader. Here's why it matters.
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Process Intelligence Is the Prerequisite for AI
Enterprise AI programmes fail when the processes behind them are undocumented or broken, not because the model is wrong. Process articulation must come first.
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Process Intelligence Is Now a Compliance Investment
Forrester now scores process intelligence on compliance evidence and audit readiness. Process articulation is now a board-level defensibility investment.
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MCP Connects AI to Data, Not Process Quality
Anthropic's MCP standardises how AI connects to enterprise data, but it only exposes what already exists. Why your process estate determines AI output quality.
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The Six Habits of Innovative Compliance Leaders
PWC's Global Risk, Internal Audit and Compliance Survey found six habits that separate digitally fit compliance functions from the rest, built on one thing.
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GDPR Compliance Is a Process Problem
Regulators do not accept a policy binder as proof of compliance. They want evidence of what the process actually did, and that only comes from modelling it.
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UK Business at Risk
UK productivity has lagged the EU for over a decade, and the response since 2008 has been to cut investment rather than raise it. That pattern is the risk.
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Evidence-Based Compliance
Most compliance activity is retrospective, reconstructed after the fact when something goes wrong. Evidence-based compliance captures proof as the process runs.
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