Shared Services and GBS transformation
Talk to IGXShared Services and GBS organisations are expanding scope while being asked to standardise delivery, reduce cost, improve experience and introduce digital and AI capabilities. The mandate becomes urgent when delivery crosses business units, regions, retained teams, providers or client accounts with different processes, measures and commercial arrangements.
A governed end-to-end service model separates global standards from justified variation and links accountability to business outcomes, so the model operates as one enterprise capability.
With a shared operating model, scale benefits are realised, improvements travel across the organisation and each new service or geography adds capability. Each transition, client or automation initiative builds on shared discovery and governance.
Create a governed service and process architecture that connects global standards, permitted variation, ownership, measures, controls and execution. This enables a leadership team to act because services can be standardised, transitioned, measured and automated as reusable enterprise capabilities without losing required local or client controls.
- More scalable services, clearer end-to-end ownership, reusable automation, faster transitions and stronger stakeholder outcomes
- Greater standardisation and reuse
- Clearer retained and provider accountability
- Measures connected to business and customer outcomes
- Governed scaling of automation and AI
Deloitte reports that GBS organisations are prioritising process standardisation, efficiency, cost reduction, end-to-end ownership, automation, analytics and GenAI investment.
Deloitte: Global Business Services Survey 2025
SSON identifies lower cost, higher quality, reliability, standardisation, harmonisation and flexible service delivery as core shared-services objectives.
SSON: Shared Services